Privacy Policy
Bronze Memorial Plaques Australia (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We collect personal information that you provide to us directly, including when you submit our contact form or a product enquiry form. This may include:
- Your name, email address and phone number
- Details of your enquiry, which may include information about a deceased loved one such as their name, dates and inscription wording
- Any other information you choose to provide
We understand that enquiries about memorial plaques are often made at a difficult time. Information you share about a loved one is treated with care and used only to prepare your plaque and respond to your enquiry.
Information collected automatically
When you visit our website, we and our third-party providers collect limited technical information automatically through cookies and similar technologies, including your IP address, browser type, pages visited and time spent on the site. We use:
- Google Analytics, to understand how visitors use our website
- Google Ads conversion tracking and remarketing, to measure and improve our advertising
You can manage or disable cookies in your browser settings. You can opt out of personalised advertising at Google Ads Settings.
How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Design, manufacture and deliver your plaque
- Communicate with you about your order
- Improve our website and services
We do not sell or rent your personal information to anyone.
Disclosure of your information
We may share your information with trusted third parties only where necessary to provide our services, including manufacturing partners, delivery providers and IT service providers. We require these parties to handle your information responsibly. We may also disclose information where required by law.
Storage and security
Your information is stored on secure servers located in Australia. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact us
Bronze Memorial Plaques Australia
Gisborne, Victoria 3437
Email: info@plaques.net.au
Last updated: 10/06/2026